Member Q+A: How Percepta rolls out the red carpet for clients

 Percepta is a global customer service company that specializes in creating customer loyalty programs for clients worldwide. Recently, they celebrated both a partnership with Jaguar Land Rover, as well as new membership at Asheville Chamber. Their new partnership with Jaguar will bring more than 60 jobs to Asheville; they will be hiring for the remainder of the year. We sat down with them to talk about their recent expansion and learn more about their culture.

Can you give us an overview of Percepta and the services the company offers?

Percepta is a global customer service company that was founded in 2000 as a joint venture between Ford Motor Company and TTEC Holdings, Inc.

Percepta specializes in creating customer loyalty for clients across the globe, including luxury brand automotive companies. We just celebrated our second year in Asheville with our 24/7/365 customer contact center!

How would you describe your company’s culture?

Percepta’s company culture is grounded on our four  values:

• Culture of Service: we treat every touchpoint as an opportunity to make it easier for others
• Respect: we treat people with dignity and respect team members, clients, and customers
• Teamwork: we promote effective teamwork and open communication
• Proactive: we act — not react

What experience do you strive to create for your customers?

Percepta delivers a frictionless customer experience across every touchpoint.

Our Customer Relationship Centers (CRCs) are dedicated to managing customer inquiries and concerns across multiple channels, in multiple languages, until a resolution has been achieved.

How has your company modified during COVID-19? What have you learned?

Within about a two week period in March, the entire global company worked with our clients and was able to successfully transition everyone of our contact center staff to work-from-home. The transition has continued to be successful for our clients and their customers. We learned that we are very agile and, when we put our clients and their customers first, as well as protecting employment for our staff, we are able to do the impossible.

Is there anything else you’d like to share?

Percepta is a growing company with many opportunities here in Asheville! The leadership team in Asheville is committed to supporting and empowering our team to deliver excellence, day in, day out. Like we mentioned above, we’re going to be hiring through the end of the year. We’re proud to offer our employees paid training, a family-friendly environment with creative, theme-based events, and many opportunities to give back to the Asheville community in which they live and work. We also offer career growth and learning opportunities, along with competitive pay, medical and vacation benefits.

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